Depth is the whole point.
In 1930, a naturalist and an engineer built a hollow steel ball, the bathysphere, and rode into the dark ocean to find out what was there. Bathy is named for that dive — because the real story, like the real customer experience, is rarely sitting on the surface.
Ways we can work together
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Coach
One-on-one sessions for CX leaders, founders, and small business owners — tailored to the area you want to grow, drawing on both CX strategy and narrative coaching.
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Build
For teams starting from square one: a step-by-step plan to stand up a CX function, from hiring to systems to policy.
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Transform
An in-depth audit of your existing CX, followed by a clear plan — from small adjustments to a full reorg.
Hi, I’m Jess 👋🏻
I've spent over a decade in customer experience — opening retail stores in new markets, then buying, sourcing, and wholesale, before finding my home leading CX for consumer brands built to do some good in the world. The advice that shaped it all came sarcastically, from someone with zero interest in training the new kid: "Just be a human." It stuck.
Today I lead CX full-time at Golden Child, and outside of that I keep a short client list — a handful of coaching and advisory engagements I choose carefully, because I'd rather do a few things well than everything at once.
I'm not taking on a full roster these days, but I still make room for the occasional coaching client or small project. Get in touch to see if it's a fit.